Shipping Policy
Handling Time
Order Processing (Handling Time) usually takes 3-5 business days after you receive your order confirmation email. A ‘business day’ refers to any day from Monday to Friday, excluding weekends and public holidays.
Transit Time & Delivery Time
Please check the below table for the estimated transit time and delivery time by the corresponding shipping carrier to different locations:
Note:
- Estimated Delivery Time = Handling Time + Estimated Transit Time
- A business day is considered any day Monday – Friday and does not include public holidays and weekends.
| Destination | Estimated Transit Time | Estimated Delivery Time | Shipping Carrier |
|---|
| United States | 5-7 business days | 6-10 business days | USPS/UPS |
| International | 10-14 business days | 11-17 business days | DHL/Asendia |
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Cost
Shipping cost is calculated at the checkout page and based on the shipping address of your order.
| Shipping Address | United States | International |
|---|
| Shipping Cost | $5.95 | $9.95 |
Please note that:
Most of our orders are processed and shipped within the estimated timeframes provided above. However, these timeframes are approximate and may vary depending on the specific order. In some cases, certain items may require additional time for processing and/or delivery.
Order Tracking
Once your order has been shipped, you will receive an email notification from us containing a tracking number to monitor its progress. Please note that it may take up to 48-72 hours for the tracking details to become active. If you haven’t received a confirmation email or tracking link, be sure to check your email inbox as well as your spam or junk folder. You can track your package using the provided tracking number. If your order has not arrived past the estimated delivery date, please reach out to us so we can assist you further.
Customs Rules
Orders shipped outside of the United States may be subject to customs duties or import taxes. These charges are imposed by the local government and are not collected by Inkrare. For questions regarding these fees, please contact your country’s customs office directly. Since we don’t charge for these fees, they are non-refundable.
Also please note that:
International delivery times are not guaranteed, as customs inspections can cause delays that fall outside our estimated shipping timeframe. These delays are beyond our control. To help ensure smooth delivery of your international order, please provide a valid local phone number and email address. We also recommend checking with your local customs office in advance to understand any specific import regulations in your country.
To help avoid delays, please ensure:
For more information or questions not answered here, feel free to contact our support team.
Frequently Asked Questions:
What happens with Wrong or Incomplete Address in the order detail?
The product will be shipped within the estimated delivery timeframe, provided that the customer supplies a complete and accurate shipping address. Any missing or incorrect details may result in a delay. After each purchase, an order confirmation email containing the shipping address will be sent automatically. Please review this carefully to ensure the address is correct.
If the address entered contains errors (such as an incorrect street number, city name, or ZIP code), we will notify the customer via email. Please check your inbox for updates from Inkrare. If we do not receive confirmation of the correct address within 5 days, a refund will be processed instead.
If the customer realizes the address is incorrect and wishes to update it, they must contact our customer service within 12 hours of placing the order. We will update the address accordingly.
If a package is sent to an incorrect or incomplete address and is returned to sender, we can either reprint and resend the item to the newly confirmed address—with the customer covering the new shipping cost—or issue a refund for the product only (excluding the original shipping fee).
What to do with Lost packages?
A package is considered lost if there have been no tracking updates for 15 business days for U.S. orders or 21 business days for international orders while in transit.
If the item is lost during shipping and not marked as delivered by the carrier, we will cover the cost of reprinting and reshipping the order. Please email us with your name and order number. The replacement will be shipped using the same shipping method selected during checkout.
If the carrier has marked the package as delivered to the address provided at checkout but you have not received it, please contact the carrier in your area and open a non-receipt case. Then, send us the case number. If the item is not delivered within 10 business days after the case number has been provided to us, we will reprint and resend your order free of charge.
What happen with out of stock items?
We strive to keep our inventory up to date and ensure all products remain “in stock.” However, there may be occasions when an item becomes unavailable, causing inconvenience during your shopping experience. In such cases, we will proceed as follows:
All other available items in your order will be processed and shipped as usual.
For the out-of-stock item(s), we will notify you by email and offer two options:
Choose a different size or color of the same product design.
Request a refund for the unavailable item.
We will wait up to 5 business days for your response. If we do not receive a reply within this time, we will automatically issue a refund for the out-of-stock product along with the related shipping cost.
